We are not liable for any return packages that may become lost or stolen in-transit.  Please keep your proof of postage and/or return tracking number when shipping back your returns.  Returns are processed within 7 to 14 business days after your item(s) are delivered and received by us.  Return drop-offs are not accepted at our DC or Corporate Office.


EMOTAÉ reserves the right to refuse returns that do not meet our return requirements.  This includes, but is not limited to merchandise that does not comply with our return policy, is worn or washed, missing tags, exhibits indicators of use for photoshoots or production use only, or if we identify an unreasonable, repetitive return patterns associated with your account.

  • Items must be returned within 21 days from delivery date.
  • Items must be unworn, unwashed and have original tags attached.
  • Items must be free of stain, makeup, deodorant or wear.


  • Items marked as Sale
  • Items marked as non-returnable or Final Sale.
  • Bodysuits, swimwear, undergarments, beauty products, cosmetics and certain accessories.